Utilities 

City of Decatur resumes utility collection fees and shut-offs.

On March 23, 2020, the city council passed Emergency Ordinance 2020-3-08, section 4 which authorized the City Manager to impose a moratorium of utility billing collections and shut-offs in an effort to provide economic relief to utility customers affected negatively by the COVID-19 pandemic.

Effective December 21, 2020, the City Council has amended this ordinance and the moratorium has been lifted to resume regular business practices regarding utility payments and shut-offs.

Whether you are experiencing an economic hardship due to COVID-19, reduced income or job loss, the City is offering an extended payment plan. All payment plans must have a signed and notarized agreement in place by February 1, 2021. Otherwise, your account balance, if not paid in full by the due date, is considered past due and your services will be turned off. 

To avoid late fees or shut-offs, please call our Utility Billing customer service at (940) 393-0200 from 8:00 A.M. to 5:00 P.M. Monday to Friday (except holidays).

La Ciudad de Decatur reanuda las tarifas de cobro de servicios públicos y los cierres.

El 23 de marzo de 2020, el ayuntamiento aprobó la Ordenanza de Emergencia 2020-3-08, sección 4 que autorizó al Gerente de la Ciudad a imponer una moratoria de cobros y cierres de facturación de servicios de agua en un esfuerzo por proporcionar alivio económico a los clientes de servicios públicos afectados negativamente por la pandemia COVID-19.

A partir del 21 de diciembre de 2020, el Ayuntamiento ha modificado esta ordenanza y se ha levantado la moratoria para reanudar las prácticas comerciales regulares en materia de pagos de servicios de agua y cierres.

Si usted esta experimentando una dificultad económica debido a COVID-19, pérdida de ingresos o pérdida de empleo, la ciudad está ofreciendo un plan de pago extendido. Todos los planes de pago deben tener un acuerdo firmado y notariado en vigor antes del 1 de febrero de 2021. De lo contrario, el saldo de su cuenta, si no se paga en su totalidad antes de la fecha de vencimiento, se considera vencido y sus servicios se desactivarán.

Para evitar cargos por demora o cierres de agua, llame a nuestro servicio de atención al cliente de Facturación de Servicios Públicos al (940) 393-0200 de 8:00 A.M. a 5:00 P.M. de lunes a viernes (excepto dias festivos).

Utility Billing is a division of the Finance Department. It manages the City’s billing for water, wastewater, recycling, and trash service. Responsibilities include establishing new accounts, customer inquiries, and providing trash and recycling service information to new customers.
The Utility Billing Office’s regular hours of operation are Monday through Friday, from 8 AM - 5 PM.
Questions about establishing new service, disconnecting service or billing should be directed to Utility Customer Service at City Hall - 940.393.0200.

Special Notices

FOR YOUR CONVENIENCE...

The City of Decatur Utility Billing Department offers auto and online bill pay.
No credit card fees! Do you have a cash/rewards card? Earn more with a recurring automatic credit card payment. 

Automatic Draft: Download and print a Bank Draft Authorization Form. Return your completed form to the City Hall via email (utilities@decaturtx.org), regular mail (PO Box 1299, Decatur, Tx 76234), or in person.  

Or you can visit our Online Bill Pay Portal.       
Download or view online payment instructions.

If logging in for the first time, please use the account and PIN information found on the top right corner of your utility bill.

Image showing where to find login info


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Dates to Remember

Contact Us


  1. Utilities

    201 E. Walnut St.
    Decatur, TX 76234

    Ph: 940-393-0200

    Hours


    Monday - Friday
    8 a.m. - 5 p.m.

    Utilities