The Utility Billing Department is available for any and all customer service needs. Customers have several options when paying their utility bill.
Pay by Phone
You can pay your monthly utility bill by phone by calling 888-744-0584 (Se habla Español).
Monday-Friday 8:00AM to 7:00PM, and Saturday 9:00AM to 2:00 PM
When making your payment by phone, you will need to provide your account number OR your service address.
You can pay your monthly utility bill online at Online Payments, 24 hours a day, 7 days a week.
Log into your account by entering your account number and password/pin (customer number), found in the upper right hand corner of your billing statement.
Accessing your account online gives you the following options:
Make a one-time credit/debit payment
Set up or change automatic credit/debit card payments
Click “How to” box at the left of the page on the Online Account Login page for instructions
Show payment history
Show last bill
Show consumption history
Correspond with the Utility Billing Office
Automatic Bank Draft
The Bank Draft Authorization Form must be printed, completed, and submitted, along with a voided check, to Utility Billing during normal business hours. Automatic payments are drafted on the due date each month.
Customers can pay at City Hall by cash, check, money order debit/credit cards.
Simply bring the payment coupon from your billing statement to expedite the processing.
Drive-Thru Drop Box
A drive thru drop box is conveniently located on the west side of City Hall.
There is a slot for payments to be deposited during and after regular business hours.
No cash should be left in the drop box.
Debit/credit card payments are not processed at the drive thru location.
All payments that are received prior to 5:00 pm on a business day will be posted same day.
Mail Your Payment
Use the return envelope included with you bill when mailing payment and enclose the return portion of your statement to insure proper handling. Do not send cash by mail.
Mail to: City of Decatur P O Box 1299 Decatur, TX 76234