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City of Decatur Customer Service Survey

2. What department, within the City of Decatur, did you interact with?*

   1. Airport
   2. Cemetery
   3. City Secretary/Records Requests
   4. Conference Center
   5. Finance

   1. Fire Department
   2. Human Resources
   3. Library
   4. Main Street Program
   5. Municipal Court

   1. Parks & Recreation
   2. Planning & Development
   3. Police Department
   4. Public Works
   5. Utility Billing

4. My interaction with above department was...?
   -- Select One --In person.On the phone.Via email.

6. What was the name of the person you interacted with?*

   If you do not know, or cannot remember, the name, please enter "UNSURE"

8. Tell us about your experience below.

10. My questions/concerns were handled fairly.*

    1. Strongly Agree
    2. Agree
    3. Disagree
    4. Strongly Disagree
    5. Not Applicable

11. I was treated with courtesy and respect by department staff.*

    1. Strongly Agree
    2. Agree
    3. Disagree
    4. Strongly Disagree
    5. Not Applicable

12. I was able to complete my business in a reasonable amount of time.*

    1. Strongly Agree
    2. Agree
    3. Disagree
    4. Strongly Disagree
    5. Not Applicable

13. My question, comments, and/or concerns were fully addressed.*

    1. Strongly Agree
    2. Agree
    3. Disagree
    4. Strongly Disagree
    5. Not Applicable

15. City staff assisted me in a friendly, courteous manner.*

    1. Strongly agree
    2. Agree
    3. Disagree
    4. Strongly Disagree
    5. Not Applicable

17. Was there something City staff did well during your experience?

19. Was there anything City Staff could have done better to provide you with exceptional service?

21. Is there a member of our staff you would like to recognize for providing exceptional service?

    If yes, please provide their name and a brief description of the services provided.

23. Would you like to be contacted for a follow-up to your survey?

    1. YES
    2. NO

24. Please enter your name and contact information if you would like to be contacted for a follow-up.

26. How did you hear about our survey?*

    1. City website
    2. Sign in City Hall lobby
    3. City staff member
    4. Other

Leave This Blank:


27. 1. Receive an email copy of this form.
28. Email address

    This field is not part of the form submission.

29. Submit

* indicates a required field